Privacy Policy
Your privacy is important to us. This policy explains how Xaman Consulting & Coaching collects, uses, and protects your personal information.
Table of Contents
1. Overview
Xaman Consulting & Coaching ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.
This policy applies to all information collected through our website, email communications, phone calls, and any other means of communication between you and Xaman Consulting & Coaching.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and mailing address
- Company name, job title, and professional information
- Payment information and billing details
- Communication preferences and marketing consent
- Information provided in forms, surveys, or feedback
- Records of correspondence and communications with us
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and click patterns
- Referring website and search terms used
- Device information and screen resolution
- Geographic location (general area, not precise location)
Information from Third Parties
We may receive information about you from third-party sources, such as social media platforms, business partners, or public databases, to enhance our understanding of your needs and improve our services.
3. How We Use Your Information
Service Delivery
- • Provide consulting and coaching services
- • Process payments and manage accounts
- • Schedule appointments and meetings
- • Deliver customized solutions
Communication
- • Respond to inquiries and requests
- • Send service updates and notifications
- • Provide customer support
- • Share relevant industry insights
Improvement
- • Analyze website usage and performance
- • Improve our services and offerings
- • Develop new products and features
- • Conduct research and analytics
Legal Compliance
- • Comply with legal obligations
- • Protect against fraud and abuse
- • Enforce our terms of service
- • Resolve disputes and issues
5. Third-party Services
We may use third-party services to enhance our offerings and improve user experience. These services have their own privacy policies and data handling practices.
Google Services
- • Google Analytics for website analytics
- • Google Workspace for email and documents
- • Google Ads for advertising
Email Services
- • Mailchimp for email marketing
- • SendGrid for transactional emails
- • Calendly for appointment scheduling
Payment Processors
- • Stripe for credit card processing
- • PayPal for online payments
- • QuickBooks for invoicing
Social Media
- • LinkedIn for professional networking
- • Twitter for social engagement
- • Facebook for community building
6. Your Rights and Choices
You have certain rights regarding your personal information. Depending on your location, these rights may include:
Right to Access
Request a copy of the personal information we hold about you, including details about how it's processed and shared.
Right to Rectification
Request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
Request deletion of your personal information, subject to certain legal and contractual obligations.
Right to Restrict Processing
Request limitation of how we process your personal information in certain circumstances.
Right to Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing of your personal information for direct marketing, research, or other legitimate interests.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. We will respond to your request within 30 days.
We may need to verify your identity before processing your request to ensure the security of your personal information.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmissions are protected using SSL/TLS encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Secure Storage
Data is stored in secure, monitored environments with regular backups.
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by applicable laws.
8. Children's Privacy
Age Restriction
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws.
Adequacy Decisions
We transfer data to countries with adequacy decisions from relevant authorities, ensuring equivalent protection.
Standard Contractual Clauses
For transfers to other countries, we use Standard Contractual Clauses approved by regulatory authorities.
Additional Safeguards
We implement additional technical and organizational measures to protect your data during international transfers.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You of Changes
- Email notification for significant changes
- Website banner for policy updates
- Updated "Last Modified" date at the top of this policy
- 30-day notice period for material changes
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below.
Privacy Officer
New York, NY 10001
Response Times
Regulatory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory authority.