Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Xaman Consulting & Coaching ("Company," "we," "us," or "our"). By engaging our services, accessing our website, or entering into any service agreement with us, you agree to comply with and be bound by these Terms.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such case, "you" and "your" will refer to that entity.

These Terms apply to all services provided by Xaman Consulting & Coaching, including but not limited to strategic planning, leadership development, operational excellence consulting, innovation consulting, change management, and executive coaching services.

Xaman Consulting & Coaching provides professional business consulting and coaching services designed to help organizations and individuals achieve their strategic objectives and enhance performance.

Our Services Include:

All services are provided based on individual service agreements that outline specific deliverables, timelines, and performance metrics. We reserve the right to modify our service offerings and methodologies to ensure optimal results for our clients.

As a client of Xaman Consulting & Coaching, you agree to fulfill certain responsibilities to ensure the success of our engagement and maintain a professional working relationship.

Client Obligations:

• Provide accurate, complete, and timely information necessary for service delivery
• Maintain confidentiality of proprietary methodologies and materials shared during engagements
• Participate actively in agreed-upon activities, meetings, and implementation processes
• Ensure authorized personnel have appropriate decision-making authority
• Comply with all applicable laws and regulations in your jurisdiction
• Respect intellectual property rights and refrain from unauthorized use or distribution

Failure to meet these responsibilities may impact service delivery and could result in additional charges or termination of the engagement at our discretion.

Fees and Billing

All fees for services are outlined in individual service agreements or statements of work. Payment terms may vary based on the scope and duration of the engagement.

Late Payment and Collections

Late payments are subject to a service charge of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts that are more than 30 days past due.

In the event of collection proceedings, you agree to pay all reasonable costs of collection, including attorney fees and court costs.

Proprietary Materials

All methodologies, frameworks, tools, templates, and other materials developed by Xaman Consulting & Coaching remain our exclusive intellectual property. This includes but is not limited to proprietary assessment tools, strategic planning frameworks, and coaching methodologies.

Client Data and Work Product

While we retain ownership of our methodologies and tools, any customized deliverables, reports, and recommendations created specifically for your organization become your property upon full payment of fees. However, we retain the right to use general insights and learnings (in anonymized form) to improve our services.

Service Limitations

Our consulting and coaching services are provided on an advisory basis. While we strive to deliver high-quality recommendations and guidance, the implementation and results depend on various factors beyond our control, including but not limited to market conditions, organizational culture, and management decisions.

Liability Limitations

Resolution Process

We are committed to resolving any disputes amicably and efficiently. All disputes shall be resolved through the following process:

This agreement shall be governed by the laws of the State of New York, without regard to conflict of law principles.

Data Protection and Privacy

We are committed to protecting your privacy and maintaining the confidentiality of all information shared during our engagements. Our comprehensive Privacy Policy governs how we collect, use, store, and protect your personal and business information.

Confidentiality Commitment

All client information is treated as strictly confidential. We do not share, sell, or disclose any client data to third parties without explicit written consent, except as required by law or court order.

For detailed information about our data handling practices, please review our complete Privacy Policy available on our website or by request.

Termination Rights

Either party may terminate a service engagement under the conditions outlined below. Termination procedures and notice requirements may vary based on the specific service agreement.

Amendment Process

We reserve the right to modify these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices. Any modifications will be effective immediately upon posting on our website or notification to clients.

Acceptance of Changes

Continued use of our services after notification of changes constitutes acceptance of the modified Terms. If you do not agree to any modifications, you must discontinue use of our services and may terminate any ongoing engagements according to the termination provisions outlined above.

For significant changes that materially affect existing service agreements, we will provide reasonable advance notice and may offer the option to continue under previous terms for the duration of the current engagement.